1. Contact
Email support@drft.ing . DRFT is built by one person — Bryan Cabrera — who personally responds to every message, usually within 1–2 business days.
When reporting a bug, include:
- Device model and iOS or macOS version
- DRFT version (Settings → About)
- What you were doing when the issue happened
- A screenshot if possible
2. Getting started
iPhone: Download DRFT from the App Store . On first launch, enter your name and grant Microphone + Speech Recognition permission. Tap Start to begin a listening session. DRFT runs in the background and pings you when it hears your wake words.
Mac: Download DRFT from the Mac App Store . Grant System Audio Recording permission when prompted. DRFT lives in your menu bar — click the icon to start a session and capture audio from Zoom, Teams, Meet, Slack, Discord, or any app playing sound.
3. Permissions DRFT needs
- Microphone (iPhone) — Required. DRFT captures ambient audio in real time for on-device wake word detection. Audio is never recorded or stored.
- Speech Recognition (iPhone) — Required. Apple's on-device framework transcribes audio locally on your device. No audio leaves the device.
- System Audio Recording (Mac) — Required for the Mac app to capture audio from meeting apps. Grant this through System Settings → Privacy & Security → Screen Recording & System Audio.
- Notifications — Optional. Enables DRFT to alert you when the app is in the background. If you decline, DRFT still shows alerts in the app while it's open.
- App Tracking Transparency (iPhone) — Optional. Used only by ad personalization on the free tier. Declining is fine — ads are still shown, just not personalized.
4. Frequently asked questions
How does DRFT detect my name?
On iPhone, DRFT listens through your microphone. On Mac, DRFT captures audio directly from apps like Zoom, Teams, and Meet. Both use Apple's on-device speech recognition to detect your words in real time — then send you an instant notification.
Does DRFT work in the background?
Yes. On iPhone, DRFT uses background audio mode to keep listening even when the app isn't in the foreground or your screen is locked. On Mac, DRFT runs as a menu bar app — no window needed. Just start a session and forget about it.
Is DRFT free?
Yes. DRFT is free on iPhone (with ads) and free on Mac (ad-free at all tiers). The free version includes your first and last name plus one custom wake word, and 10 saved moments. Pro removes ads and unlocks 5 total wake words, 50 saved moments, AI-powered summaries, cloud syncing, and Mac-to-iPhone push alerts.
Is my audio sent to the cloud?
No. All speech recognition runs entirely on your device using Apple's framework. Audio is never recorded or stored. For Pro users, only a short text transcript is sent to generate AI summaries — never raw audio — and the transcript is immediately discarded after the summary is generated.
What apps does DRFT work with on Mac?
DRFT on Mac works with Zoom, Microsoft Teams, Google Meet, Webex, FaceTime, Discord, Slack huddles, and any app that plays audio through your Mac — including browsers like Chrome, Safari, Arc, and Firefox.
How do iPhone and Mac work together?
Both apps sync your wake words and detection history via iCloud (Pro). With Pro, your Mac also sends push notifications to your iPhone when your name is mentioned in a call — even if the iPhone app isn't open. No pairing or setup required, just the same Apple ID.
How is DRFT different from meeting transcription apps?
Transcription apps record everything. DRFT doesn't — it only activates when it hears your specific words. No recordings, no transcripts of full meetings. Just a ping and a summary when your word comes up.
5. Troubleshooting
DRFT isn't detecting my words
Make sure Microphone and Speech Recognition are enabled in Settings → Privacy & Security. Try saying the word more clearly and at speaking volume. The phone should be within a few feet of the speaker. If you're using speakerphone for a call, place the device closer to the speaker.
I'm not getting notifications
Enable notifications for DRFT in Settings → Notifications → DRFT. If notifications are off, DRFT still shows in-app alerts when the app is open — the slam overlay on the home screen.
Mac isn't capturing audio
Grant Screen Recording & System Audio permission to DRFT in System Settings → Privacy & Security → Screen Recording. After granting, restart DRFT for the change to take effect.
My subscription isn't unlocking
Open the paywall and tap "Restore Purchases" at the bottom. If that doesn't work, force-quit and relaunch DRFT. If your purchase still isn't recognized, email support and include your Apple ID purchase receipt.
The app crashed or froze
Force-quit DRFT and relaunch. If it keeps happening, email support with your iOS or macOS version, DRFT version, and what you were doing when it crashed. Crash reports help diagnose the issue quickly.
6. Account, subscriptions & refunds
No account needed. DRFT does not require sign-up, login, or any account creation. Your data stays on your device.
Manage your subscription through Settings → Apple ID → Subscriptions on iPhone, or System Settings → Apple ID → Media & Purchases → Manage on Mac. You can cancel anytime; access continues until the end of the current billing period.
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com . Bryan can't directly issue refunds, but if you have a billing issue, email support and we'll help you sort it out with Apple.
7. Privacy & data
DRFT processes all audio on-device using Apple's speech recognition framework. Audio is never recorded, stored, or sent anywhere. The only data that ever leaves your device is a short text transcript snippet sent to Google's Gemini API to generate AI summaries (Pro only) — never raw audio — and that text is discarded immediately after the summary is generated.
For full details, see the Privacy Policy and Terms of Service .
8. Deleting your data
You can delete all DRFT data at any time by opening the app and going to Settings → Delete All Data. This wipes all saved moments, wake words, and preferences from your device. If you've enabled iCloud sync (Pro), the deletion also propagates to your iCloud private database.
You can also delete individual moments from the History view by swiping. Deleting the app entirely removes all local data immediately.
9. Still stuck?
Email support@drft.ing . Real human, real reply, usually within 1–2 business days. Include screenshots and your device info and we'll get it sorted.